Returns and Refunds

Last updated: June 1, 2024

Please read this return policy carefully before using Our Service.

Overview

Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

- Gift cards

- Downloadable products

- Bulk pens and bookmarks

To complete your return, we require a receipt or proof of purchase.

Before mailing back your product, please contact us for possible return instructions, as our return locations change from the supplied address.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed (minus shipping costs), and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us by using our contact form.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.

Go to our contact page and submit the contact form with your request if you need to swap it for the identical item. Please allow us time to consider your request. We will provide you with more instructions in our response.

NOTE: To help us quickly recognize your request, please include the phrase “Exchange” in the subject bar.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

NOTE: To help us quickly recognize your request, please include the phrase “Return of Gifts” in the subject bar.

Shipping returns

Please use the contact form found on our contact page to return your item. Please give us some time to process your request and provide you with instructions for a possible return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

NOTE: To help us quickly recognize your request, please include the phrase “Return of Merchandise” in the subject bar.

Return Policy